Logo of Communications and Information Technology Commission (CITC)


Saudi Arabia’s Communications and Information Technology Commission (CITC) released the ranking sign of service suppliers in regards to grievances gotten for the 2nd quarter of 2021.

The overall variety of problems gotten by the telecom regulator totaled up to 8,305 in Q2 2021.

Mobile Telecommunications Company Saudi Arabia (Zain KSA) represented the greatest variety of problems of mobile services in Q2 2021 with 10 problems per 100,000 customers. Lebara Mobile KSA tape-recorded the least expensive number of grievances with 1 grievance per 100,000 customers.

For fixed-line services, Etihad Etisalat Co. (Mobily) taped the most affordable variety of problems over the very same duration with 17 problems per 100,000 customers.

Meanwhile, Salam tape-recorded the greatest variety of grievances gotten from repaired line users with 75 problems per 100,000 customers.